- Buying a mobile in Dubai for use in India.
- Worried about warranty repair support in India.
- Brands do not provide free warranty for imported mobiles.
- Fonecare and jumbo brings to you a Unique proposition – ISP
- India Service Pack (ISP) – complete peace of mind
- Leave your worries to us by attaching the ISP while buying mobiles
For more details – please visit the nearest Jumbo stores
In India 1st time - Warranty Repair Support for imported mobiles exclusively sold by Jumbo and supported by Fonecare
2 years - 100% parts & labour charges coverage
- A large number of Customer’s purchase smartphones when travelling out of India especially from Dubai, Middle East Countries.
- It has been observed that most of such devices are not eligible to get any official warranty support from OEM Authorised Service Centres in India.
- When any problem in India, end up paying very high repair cost
India Service Pack Offering
- Subscribing to India Service Pack powered by Fonecare makes the customers eligible to get post sales service support free of cost.
- One/two year free repair support anywhere in India against all electrical & mechanical faults for Smart devices purchased.
- Submit the devices to Fonecare networked service centre/Drop Points & avail software/ hardware support of at no additional cost.
- Nationwide service support.
Service Support Process:
- The customer to call Fonecare Call centre - 02243453333 for enquiring about nearest service centre.
- The customer to visit the nearest service centre and submit the mobile for repairs.
- The service centre would check the phone and accept the same for repairs as per India Service Pack terms and conditions.
- If the phone is physically damaged/ liquid logged then the service centre would explain the same to customer and may accept for repairs at cost, if repairable.
- The service centre will issue repair job sheet to the customer.
- The customer will be informed about approx. time for repair and device will be returned back post repairs only on submission of original job sheet.
- If there is no nearby service centre, then the customer will be offered the option of picking up & couriering the device to Fonecare centralized repair facility at Mumbai.
- Fonecare will repair the device as per terms and conditions of India Service Pack and return back the handset to customer thru courier.
Helpline(-+91 - 22 - 43453333)
Website – http://fonecare.in/ispsupport